STEP 1
1. Get Quote2. Book3. Confirm
British  Car Hire


faq

Frequently Asked Questions

What Does the Price Include
What costs are included in my rental?
Included in the rental price are most of the time Collision Damage Waiver, Third Party Liability Protection, Tax, Airport Fee, Unlimited Mileage and Breakdown Assistance. Please note that the costs included may vary depending on the car rental agent and destination country. The car rental agent may also choose to ask you for a deposit or excess at the rental desk. Make sure to check the Rental Conditions at the time of booking. Read more about additional extras and insurance packages.

What taxes are included in my rental?
The prices quoted on the website are normally tax inclusive. However some optional extras that are listed on the voucher or in the rental conditions may not include tax (VAT). In this case it will be indicated. Please check the rental conditions online or on the rental voucher if you have already made your booking for what taxes are included.

Are there extra charges for late drop-off?
If you wish to return your car outside the normal rental desk office hours, the car rental agent may choose to charge an extra 'out-of-hours fee'. We will clearly mention any additional charges at the time of booking.

Can I get a discount for returning the car earlier?
No. As per our Terms and Conditions we are unable to provide a refund for the unused days should you return the hired vehicle earlier than originally arranged.

Are the additional charges for mileage?
Additional charges may be applied for out-of-hours pick-up/drop-off, border crossings and one-way rentals. Any additional charges will need to be paid directly at the rental desk in local currency. This will be clearly stated in the Rental Conditions at the time of booking.

Your Voucher
What is a voucher and why do I need one?
Your rental voucher is a document, which will be emailed to you and must be printed and produced at the rental desk when you pick-up your vehicle. It is imperative that you have it in your possession. If you do not produce your voucher at the time of collection of the vehicle, the car rental supplier may ask you to pay more or refuse you your rental. If you do not produce your voucher at the rental counter we cannot accept any appeal for a refund.

Could you please send the voucher again?
Yes. Please Click here to view and print an online version: Remember to take this to the rental counter with your driving licence and the credit card.

What happens if I do not take my voucher with me?
If you do not have correct paperwork when picking up the vehicle then the car rental supplier may refuse to rent the vehicle to you.

Why do I need to enter my flight details?
By providing your flight number, the car rental agent at the pick-up location will be informed about your arrival time and also about possible delays. This will help secure your reserved vehicle in case of a flight delay.
Some agents only confirm a reservation if a flight number is provided. If this applies to your rental, we will contact you separately.

My booking status is “on request” – what does this mean?
This means that we still have to confirm the availability of the vehicle with the car rental agent. Once confirmed, we will send a booking confirmation. In cases where the requested vehicle is not available, we will contact you to advise you on other options.
99% of all our reservations are confirmed, however, you can still decide to cancel your reservation free of cost at this stage via our online portal.

My booking status is “denied” – what does this mean?
This means that unfortunately the car rental agent could not confirm the availability of the requested vehicle. If your reservation has been denied by the agent, we will contact you to discuss alternative options. If we cannot contact you we will set the status of your reservation to “denied”. To book another vehicle, just contact us.
If you have already paid a deposit during the booking and we are unsuccessful securing the requested vehicle, we will release the funds back on to your credit card immediately.

My booking status is “provisionally confirmed” – what does this mean?
If you receive information that your booking has been provisionally confirmed, this means that we experienced some difficulty trying to charge the card you provided. This might be due to you providing us with incorrect card details, having insufficient funds on your card, your bank not authorising the transaction due to a limit on the card etc. If your booking status is set to provisionally confirmed, we will contact you to reprocess the transaction and confirm your booking.

I haven't received the final rental invoice from the car rental agent
You should receive the final rental invoice as soon as you drop the rented vehicle off. If you haven't received the final invoice at drop-off, please contact the car rental agent directly.

I received an email from your Fraud Department – what should I do?
The Fraud Department protects your personal information against unauthorised access and disclosure. We are working closely with law enforcement organisations to prevent online criminal activity and to ensure the security of our booking engine. In some cases you may be contacted by our Fraud Department regarding a security check if there is any inconsistency in your booking details/ history.
Should this happen, please contact us immediately in order to validate your details and process your transaction securely.

Which documents do I need to bring to the rental desk?
The rental voucher we will send you as part of the booking confirmation contains all documents required at the time of pick-up. In most cases, in order to release the reserved vehicle, you need to bring:
Credit card in the name of the driver. Credit cards accepted for pick-up are MasterCard, Visa, and in most cases also American Express.
Driving licence. Please note that only a full licence held for minimum of 1 year with no major endorsements will be accepted. Read more about requirements for driving licence
Booking voucher. This will be sent to you within 48 hours after booking and must be printed out.
Any other forms of identification requested by the car rental agent in their terms and conditions. Details can be found on your rental voucher.

Group of car: check your voucher
It's always wise to look over your voucher to make sure it is what you booked , at least the same group of car.

Making Changes to Your Booking
Can I amend a confirmed booking?
Yes. Please have your booking reference number and email address you used when making the reservation ready.
You will also be also be asked to provide the detail and a description of the changes you wish to make. Click here to amend your booking.

How can I add additional or extra drivers to my booking?
Additional drivers can be added during the online booking process or on arrival at the rental office. All additional drivers must be physically present at the rental counter at the time of rental with their own driver's licence to sign the rental agreement.

How do I amend a booking to change the pick-up or drop-off time?
Click here to change your pick-up or drop-off times and dates.

Can I place more than one booking at a time?
Unfortunately, you cannot book two cars in the same booking process, as each vehicle booked has its own reference number and rental agreements. As long as you book each vehicle separately, however, you can book as many rentals at a time as you want. For more information, please contact us with your specific query.

Cancelling Your Booking
How do I cancel my booking?
Click here to cancel your booking online.

Do I loose my deposit if I cancel my car?
This depends on how your booking was processed by us online. Our cancellation policy is as follows:

Partpaid Rentals (when the booking deposit has been paid online and the balance is due on arrival at the rental desk): If the booking is cancelled within 7 days of the car rental booking date and at least 48 hours before pick up time, all funds will be reimbursed. If the booking is cancelled outside 7 days of the car rental booking date and at least 48 hours before the pickup time, all funds except a cancellation fee of EUR 25.00 and the card processing fee (where applicable), will be reimbursed. If the booking is cancelled less than 48 hours before the pickup time, no funds will be reimbursed.

Prepaid Rentals (when the entire rental amount has been prepaid): If the booking is cancelled within 7 days of the car rental booking date and at least 48 hours before pick up time, all funds will be reimbursed. If the booking is cancelled outside 7 days of the car rental booking date and at least 48 hours before the pickup time, all funds except a cancellation fee of EUR 25.00 and the card processing fee (where applicable), will be reimbursed. If the booking is cancelled less than 48 hours before the pickup time, we will retain 3 days rental and the card processing fee (where applicable).

Postpaid Rentals (when the entire rental amount is due on arrival at the rental desk): There is no cancellation fee. It is the responsibility of the consumer to personally cancel any other ancillary product that they may have purchased in conjunction (Side by side) with their vehicle reservation, i.e. LOSS DAMAGE WAIVER EXCESS REIMBURSEMENT INSURANCE through third parties like insurance4carhire . In the event that you cancel or amend a credit/debit card booking TipoaCarHire will not be liable for any monetary losses suffered by you as a result of a change in monetary exchange rates between the time of your original booking and its subsequent cancellation or amendment (as applicable).

What is your cancellation and no-show policy?
What is your cancellation policy for fully prepaid or part-paid bookings?

1 - If you cancel 24 hours prior to your pick up, you will be refunded in full. . We advise you to read the terms and conditions of the car of your choice. Follow the link "RENTAL CONDITIONS" at the left of the picture of the car of your choice to read the actual cancellation policy of the chosen supplier.

2 - If you cancel less than 24 hours in advance, you'll receive a refund minus EUR
50 for fully prepaid bookings or if your online payment is less than EUR 50, no refund will be made for your car hire booking.

3 - If your booking is made less than 24 hours before pick up, the cancellation policy will automatically apply to your booking.

4 - All cancellations should be made on our online portal and not with the car hire agent. Should you agree to cancel directly with the car hire agent on arrival, you must also inform us of this change to your booking.

5 - Amending your booking or cancelling optional extras may not be possible less than 24 hours before pick up.

If you purchased our Damage Refund Insurance product and have since decided to cancel your car rental booking, the Damage Refund Insurance will be cancelled automatically.

If you wish to amend or rearrange your booking, the Damage Refund Insurance will initially be cancelled. We will, however, automatically create a new policy for your new booking.

In both cases you will receive an email to confirm the cancellation at the email address you have provided during the online booking process.

Please be aware that if you cancel your policy less than 24 hours before the start of your car hire agreement, no refund will be granted.

What is a no-show?

A 'no-show' occurs for the following reasons:

1 - You didn't inform us about your cancellation prior to your pick up date.

2 - You failed to pick up the car at the arranged time and date.

3 - You failed to provide the documentation that's required to pick up the car.

4 - You failed to provide a credit card in the main driver's name with enough available funds on it.

In the event of any of the above, no refunds will be made to you.

The car hire company reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car's security deposit. In such a case, unless the car hire has been cancelled at least 24 hours in advance, you will not be entitled to a refund.

One Way Rentals & Cross border restrictions
What are cross border or territorial restrictions?
Cross border or territorial restrictions simply means that with certain countries you may have the option to travel between country borders. This option will be specified in the terms and conditions and usually has a fee attached. You must also get permission from the car rental agent to travel between one country and another. A charge generally applies too. To view what restrictions there may be click on 'rental conditions' within STEP 2 of the online booking process. In the case of travel from Spain to France, for example from Girona or Barcelona airport, the local supplier will issue a European Pass.

Africa has severe cross border restrictions.

Are there extra charges for drop-off at a different location?
Yes. In most cases the car rental agent will charge an extra fee if you wish to return the vehicle at a different location. We will clearly state whether the one-way fee is included in the rental price or what additional cost may arise at the time of booking.

Fuel
What is a fuel policy?
A fuel policy is a specific term and condition set by the car rental agent regarding the charge associated with the fuel of the vehicle. Car rental agents have different fuel policies. Please check your terms and conditions for the specific fuel policy or click on the 'rental conditions' link at step 2 of the booking process.

Spanish Car Hire Full/Empty Fuel Policy
We try our best to offer a choice of fuel policy, but the majority of Spanish car suppliers operate a full/empty fuel policy.

If your rental is for 3 days or more then the FULL /EMPTY policies of most of the spanish car suppliers should not effect you so badly, if you think you will use the initial full tank ...

If not, then you need to choose a larger car size, for example a VW Golf or bigger, these cars usually come with a FULL/FULL policy and are supplied by companies such as AVIS and HERTZ.

It's a question of balancing the cheapest car hire price possible versus the best fuel policy.

Click on the link " rate details" next to the photo of each car to see what the fuel policy is for that particular car.


Fuel policy explained by Mrs TIP :- Click here

What is Goldcar Flex Fuel about?
This is Goldcar new fuel system, in which unused fuel reimbursement will apply to ALL reservations.

This system has many advantages: flexibility, time and money saver. There is no need to refuel the vehicle before it is returned.

The cost for Flex Fuel including the fuel tank is charged upon arrival. Fuel reimbursement will be processed at the exact moment of dropping off the vehicle

How much will I need to pay for fuel?
The fuel policy is determined by the car rental agent and in most cases also dependent on the rental duration. There are different types of fuel policies and we will clearly state which one applies at the time of booking. The most common fuel policies are:
Pick up full, return empty
– This fuel policy type is applicable to rentals of a minimum of 4 days. Your vehicle will be supplied with a full tank of fuel and can be returned empty. On pick-up, the rental agent will charge you for a full tank of fuel. The price per litre charged by the rental agent may be higher than the price at the local service station. Fuel charges are payable at the rental counter. There is no refund for unused fuel.
Pick up full, return full
– This fuel policy type is applicable to rentals of 1 to 3 days. Your vehicle will be supplied with a full tank of fuel. To avoid incurring fuel charges you will need to return it full. You may be required to leave a fuel deposit reserved on your credit card that will be released when you return the car full. Missing fuel will be charged on your return. Please note that the price per litre charged by the rental agent may be significantly higher than the price at the local service station. Fuel charges are payable at the rental desk unless otherwise stated.
We recommend checking the policy details during the booking process under Rental Conditions to avoid unexpected charges.

Can I change the fuel policy?
Unfortunately this is not possible as the car rental agents determine their fuel policy individually.

I think I have been overcharged for fuel by the car rental agent
If you feel that you have been overcharged by the car rental agent at the rental desk or after drop-off, please contact us, so we can investigate your case.

Age Restrictions
What are age restrictions?
Age restrictions are set by car rental agents. This means that for insurance purposes the car rental agent may have a minimum or maximum age of the driver they can rent to. All age restrictions will be in the terms and conditions of each rental. Some companies also have a young or senior driver’s fee for specific age groups. Click on the link entitled 'rental conditions' at STEP 2 to view what these are.

Extras
I have booked a baby/booster- where can I see this confirmed?
Once the vehicle is confirmed please check your booking voucher. The voucher has a section which shows the additional extras you have booked including baby seats, booster seats or additional drivers. These extras are not included in the price quoted; they must be paid for on arrival. Please note, these extras are only requested and not guaranteed.

I have booked an additional driver- where can I see this confirmed?
Once the vehicle is confirmed please check your booking voucher. The voucher has a section which shows the additional extras you have booked for example baby seats, booster seats or additional drivers. These extras are not included in the price quoted; they must be paid for on arrival. You may also add an additional driver on arrival if you did not online during the booking process.

Can I order Satelite Navigation / GPS
You can add extras at STEP3 of our three step online booking process.

We normally offer, subject to the country and vehicle type you have chosen:-

Child / Baby Seats, Satellite Navigation / GPS, Ski Racks, Snow Chains / Tyres

You reserve these online and pay on arrival.

* Certain larger car models/ vehicle types have factory fitted GPS / Satellite Navigation systems, such as Mercedes & BMW
look for the grey icon next to car photo which will indicate if this is the case.

Can I order Child / Booster / Baby Seats
You can add extras at STEP3 of our three step online booking process.

We normally offer, subject to the country and vehicle type you have chosen:-

Child / Baby / Booster Seats, Satellite Navigation / GPS, Ski Racks, Snow Chains / Tyres

You reserve these online and pay on arrival.

Which optional extras are available?
The availability of optional extras depends on the car rental agent and can only be guaranteed if booked online. The following extras can be booked online:

Additional driver
Booster seat / Child toddler seat / Infant child seat
GPS – Satellite Navigational System

Other optional extras can be purchased at arrival. However, they are subject to availability and cannot be guaranteed:

Winter tyres
Roof rack
Ski rack
Snow chains

Please note that most of the optional extras are not included in the rental price and can be purchased at the time of booking or at the rental desk.

Where can I reserve an optional extra?
Some optional extras can be purchased online at the time of booking and some can only be purchased at the rental desk. To guarantee availability, always purchase the desired optional extra online where possible.

When will I be charged for optional extras?
If you select optional extras at the time of booking, they will be added to the total price. However, if you choose to purchase optional extras at the rental desk, the agent will charge you at the rental desk in local currency.

I reserved an optional extra but it was not available at pick-up – What should I do?
In the rare event that pre-booked optional extras are unavailable for collection at pick-up, please contact us and we will investigate the query on your behalf with the car rental agent.

I pay with my Credit Card but I am not the main driver
If the credit card holder is not the named driver, then it is advisable during the booking process, you make the credit card holder the named (main) driver and add yourself as the additional driver.

License
What is an international driver's licence & why do I need one?
If your licence is not printed in the Roman alphabet (i.e. Arabic, Greek, Russian or Chinese) you will need to bring an international driving licence and your domestic licence. If you are renting abroad (outside the EU), an international drivers licence is usually required regardless of the alphabet. International driver's licences must be accompanied by the original domestic licence of the driver. UK licence holders need to present the photo card and the paper counterpart.

Do I need both parts of my British licence to rent a vehicle?
Yes. If you have the new photo ID licence you must take the paper counterpart as well. If you do not present both the card and the counterpart you will not get the vehicle. If your licence is written in Chinese, Russian or any ‘picture’ script then you will need to obtain an international driver’s licence before you travel from your country of residence.

Can I rent a car with a provisional driving licence?
No. Unfortunately the car rental agents we are working with don't accept provisional driving licences. You must hold a full driving licence in order to be able to rent a car. Read more about the documents required when picking up your car.

Is it sufficient to present a copy of my driving licence?
No. A copy of your licence will not be accepted by the car rental agent. The original document will need to be presented at pick-up.

Insurance
Can I take out additional insurances to reduce it?
Yes. At STEP3 of our 3-step online booking process you may wish to avoid ALL Excess Charges from € 6.74 a day!

Most car rental companies charge an Excess. if you have a claim - typically you pay the first €1000 or so. Also, most policies issued by car rental companies don't cover windows, tyres, undercarriage, roof or loss of keys.

Excess Insurance gives you complete peace of mind for just € 6.74 per day. The policy issued by our third party partner AXA, will cover up to € 3000 of any excess; it can be used on any vehicle type and if we can't confirm your particular vehicle you can use it with any rental company so you won't lose out.

Example:-

Avoid ALL Excess Charges from EUR 6.74 a day! AXA Excess Insurance gives you complete peace of mind. Most companies charge an Excess, if you have a claim - typically you pay the first EUR 1,000

The Policy covers:
• Excess up to EUR 3000.00
• Windows
• Tyres
• Undercarriage
• Roof
• Rental car key cover up to EUR 550.00
• Personal Possessions up to EUR 300.00

AXA Global Assistance is authorised and regulated by the Financial Services Authority (FSA)

To view the terms and conditions in detail click here (example for UK & Ireland).




Please note:

1. Excess Insurance is billed separately on your credit card statement...
2. Even with excess insurance, the car supplier will take (hold) a security deposit on your credit card, until the vehicle is returned.
3. If you wish to cancel the Excess Insurance with our third party supplier Allianz, then follow the instructions contained within the AXA confirmation email.

Insurance explained
What insurance is included and what is excluded is often the most difficult element to understand when hiring a car, so let’s make it simple.

When hiring a car in almost all cases, your car rental will come with inclusive insurance to cover three areas...

To read more please click here

Can I cancel the additional insurance?
Yes,

After taking this insurance you have 14 days to cancel it. If you do change your mind please contact AXA for refund of the premium.
This is only possible as long as the car hire has not yet started.

SECURITY DEPOSIT
Each car supplier will "hold" a deposit on the drivers credit card, as a security deposit. Although this does not directly relate to insurance, the deposit amount is often based upon the Insurance Excess amount. For example if the insurance excess amount is 300 EURO then the security deposit will be that figure/sum.

You can view each car's excess amount and terms and conditions by clicking on the link entitled " rental conditions" located to the right of the of the car photo of your choice at STEP2 of our online booking process.

If you reduce the excess insurance to zero then it WILL NOT mean that you will not have a security deposit to pay, but the security deposit amount may be reduced as a result.

Each supplier will put a "hold" on the credit card for the security deposit amount, for the duration of the hire, and this "hold" will be released when the car is returned and assuming there are no losses or damages.

You should ensure that you have enough "credit" on your card to enable the security deposit pre-authrisation to take place successfully.

There is an increase of incidences where hire cars are never returned, and the security deposit assists the car supplier to establish the identity of the hirer, whereas a debit card or cash do not.

How much do you charge for excess?
The excess amount depends on the car rental agent and the rented vehicle and it will be released within 10-28 days after the rental if there has been no damage. We offer excess reimbursement insurance in association with AXA Insurance which will allow you to claim for reimbursement in the event that you have been charged for collision damage or theft. This excess reimbursement insurance can be purchased at the time of booking.

Where can I purchase car rental insurance?
We recommend purchasing the excess reimbursement insurance at the time of booking. Our partner AXA Insurance offers a complete excess reimbursement insurance package which is up to 50% cheaper than what you would pay at the rental supplier's desk. The insurance cost and conditions will be displayed at the time of booking

What does the car rental insurance cover?
In most cases, the AXA excess reimbursement insurance package covers:
Car hire excess
Accidental damage to windows, tyres, undercarriage, and roof
Rental car key cover
Personal Possessions
Further information as well as the exact costs covered can be found in the Excess Reimbursement Terms and Conditions at the time of booking.
Please note that, regardless of your insurance, the car rental agent will block the excess amount on your credit card as a deposit. If you return the vehicle undamaged, the deposit will be released immediately. In the unfortunate event that the car is damaged during the rental, the agent will retain the deposit in order to cover the cost. If you have AXA insurance, you will be reimbursed for the insured amount charged by the car rental agent.
Make sure you have sufficient funds on your credit card at the time of pick-up to cover the deposit. The excess amount can vary depending on the rental conditions but will be clearly stated in your rental voucher.

How do I make an insurance claim?
All claims should be made directly with AXA when you arrive back home from your trip. You will receive all documents and information needed to make a claim shortly after you purchase the insurance.

My rental car was damaged at pick-up – what should I do?
If you notice that the reserved vehicle is damaged at pick-up, raise this issue with the car rental agent immediately and request an alternative. If the matter is not resolved, contact us so we can try and arrange a suitable substitute with the car rental agent. Any damages on the car might affect your excess if not addressed before the rental.

Miscellaneous
What is the best way to contact British Car Hire?
Please send an email to gb@britishcarhire.com for an instant reply. OR click on the FREE chat banner below; OR call one of the support numbers shown on the contact page of this website. WE DO NOT PROCESS telephone orders.

I am not arriving on a flight
If you are collecting at an airport location but not arriving on a flight, please tick the box at STEP3 marked 'not arriving by plane'

Can I make a booking for today?
Yes in many cases you can make an online booking and collect the car within an hour of the time of reservation. Certain major airports and train stations offer this service. In most cases reservations are immediately confirmed by email. Please note that the location has a maximum of up to 2 hrs to confirm a future reservation. If no vehicle photographs are displayed at STEP2, then move your arrival time back by one hour.

Are we at the airport or not?
Is the supplier actually based at the airport?
This is a common question we are asked.

Top Gear Car Hire display various icons at STEP 2 of our three step online booking process.

These icons are broken down into two groups :-

GREY icons show the various attributes of the vehicle itself.

The BLUE icons display (when choosing an airport location), which of the suppliers are on airport and which offer alternative services, such as shuttle bus or meet and greet.

Please view our information animation

Can I choose a specific car rental agent?
In most cases, the name of the car rental agent is not displayed within the search results and can only be confirmed after the booking. However, this depends on the agent and in some cases we can show this information at the time of booking.

Do I know who the rental supplier is?
It is not always possible to see who the provider will actually be, before you make your reservation. It is possible if the location is not an airport.

But at airports, you do not see who the preferred supplier is until you have made the reservation at STEP3

The page will flip over after you make the reservation, and then you will see who it is, that the system is contacting.

If you are given a provider you do not like, then you can always cancel you reservation online within 48hrs at no cost, or you can request that we change supplier.

If you change supplier of course it may alter the price quoted.

How car hire works
Click HERE to read about how car hire works.

Payment Options
When will I have to pay for the rental?
There are different payment options available which are clearly stated in the booking process:
Book now, pay later – Pay a small deposit amount at the time of booking to secure the vehicle and pay the remaining balance closer to your pick-up date.
Pay now – Pay a small deposit amount at the time of booking to secure the vehicle and pay the balance at the time of pick-up.
Post-rental – Pay the full amount at the rental desk. This option is mainly available for rentals in the US and Australia.

Can I book without a credit card?
Yes. You can make a booking without a credit card. Note that, even if you choose to pay by debit card, you will have to provide a valid credit card in the driver's name at the time of pick-up since the rental agent requires a credit card for the take the rental deposit. Credit cards accepted for pick-up are MasterCard, Visa, and in some cases also American Express.

Why I am being cuoted in EUROS
The whole website is based on the Euro (€). However you can change the currency, at the top right hand corner of STEP2 above where the car photos are displayed, you will see a drop down menu of all the currency options.

Also down the left hand side menu at STEP2 just below the search engine, you will see the MORE OPTIONS link, here you can also change the denominated currency to one of your choice.

Driving In
Driving in Mexico
Please Click here to view the typical terms and conditions of one of our suppliers, Dollar rent a car located in Mexico

Complaint
How do I make a complaint?
Please email any complaints to gb@britishcarhire.com

Include as much detail as possible, for example :

1. Your reservation reference number which starts with the two letters of the country you hired in, for example SPAIN the reservation reference number would begin ESXXXXXXXXX
2. If relevant include any charges against your credit card, by whom, when and the precise amounts and dates.
3. Any staff names that you may have obtained.
4. Photos of the location and/or car ( if applicable )
5. The email address you used when you made your reservation
6. Make scans of receipts and send them along.

My rental car was in a bad condition at pick-up – what should I do?
If the reserved vehicle is in a bad condition at pick-up, raise this issue with the car rental agent immediately and request an alternative. If the matter is not resolved, contact us so we can try and arrange a suitable substitute with the car rental agent.

Car Groups/Types/Models
Will I get the exact car model displayed during the booking?
During the booking process, we will display images of similar cars in the same category. Unfortunately, we cannot guarantee that the car rental agent will have the exact same model available. However, you are entitled to a vehicle in the same category, holding the same amount of passengers and with the same luggage capacity. If the car rental agent does not provide you with a car of the same category, you are entitled to a refund. For more information, please contact us.

How can I see the vehicle details?
At STEP2 of the online booking process, next to the photo of each car are grey icons that provide an overall of the vehicle details. If you click on the actual car model's name it will open a smaller window that provides additional specification i.e. fuel consumption. At the very bottom of the page the grey icons are explained.

Can I request an automatic car?
Yes. When searching for a car, you can use our search filters on the left hand side and choose to display cars with 'Automatic Transmission' only. The specific transmission type will be displayed with a symbol at the time of booking. Please note that outside of the US and Canada, many car rental agents only have limited availability for automatic cars.

Deposit
How much deposit do I pay?
The deposit will be held (blocked) from your credit card for the duration of your rental. Normally the deposit amount is
indicated under the RENTAL CONDITIONS of your chosen car. You can find the link tags under the picture of the car of your choice.

Additionally, the deposit is stated on the confirmation voucher that you will receive soon after your payment by email.

When making your online reservation you should view a few different suppliers cars, as the size of the deposit could be different, even for the same size car.

Please read our HOW CAR HIRE WORKS news article.



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