Answered on: March 24, 2020

Client

Can I ask if I have to pay extra to waive any excess charges? And how much is the excess?

Agent

Basic Insurance is included but you are liable for the excess. You can find the excess amount here:-

Client

How much is it at the rental desk please?

Agent

At STEP2 of our 3 step online booking process, to the right of the car photo of your choice, is a link entitled "IMPORTANT INFORMATION". Click on this link and it will open an additional smaller window, where the terms and conditions appertaining to that particular car at your chosen location are displayed. Then choose tab "INSURANCE". It differs per supplier so compare them.

Agent

This is for example what Greenmotion say (Extra Insurance £31,20 per day):-

Agent

Green Motion's optional insurance: Risk Reduction Extra (RRE): Reduces the liability for damage to glass and tyres to zero (Wheels are not covered). Cost: £7.20 per day (£12 per day for Premium cars and 8/9 seaters). Risk Reduction Plus (RR+): Reduces the excess to a lower amount. Clients will remain liable for wheels, tyres, glass and the roof and undercarriage. This product can be taken alongside Risk Reduction Extra. Cost: £21.60 per day (36 per day for Premium cars and 8/9 seaters). Risk Reduction Premium (RRPrem): Reduces the excess to zero (Undercarriage and daamge following driver negligence are not included) Cost: £31.20 per day (£48 per day for Premium cars and 8/9 seaters) for the first 10 days, thereafter £6 per day.

Agent

You can cover the excess by taking out the full cover insurance online (if offered to you, depends country of residence) or you can buy it at the car rental desk on arrival. Normally the insurance offered online is more comprehensive and likely to be les expensive.

Client

Under the insurance on your website it doesn't states the full insurance cost.

Agent

At STEP3, where the extra Insurance is offered, the price is mentioned per day. When you proceed the booking with Insurance the total Insurance price is mentioned at the top right hand side of the page under "Price summary". In your case £8 per day.

Client

OK, yes I see now. All clear.